The Chrome OS management console provides a simple way to configure security and device policies. As a result, IT staff can spend less time managing devices, but rather focus on other important operational matters. From Chromebooks and Chromebits to Chromeboxes, there is an ideal device for businesses of all kinds.
Some of the key benefits of deploying Chrome devices include:
- Speed - boots in seconds and gets faster over time
- Minimal administrative tasks – reduces the need for IT intervention and maintenance.
- Security – provides high-level security with sandboxing, verified boot, built-in encryption and automatic updates.
- Shareability - cloud-based profiles allow team members to safely share a device
- G Suite plus legacy software support – provides access to G Suite and third-party apps, including Windows applications via virtualization
- Simple to deploy - Chrome devices can be deployed and integrated with existing environments quickly and easily
Many organizations are leveraging the power of Chrome devices to deliver a fast and friendly customer service. In turn, they enhance customer experiences. Some of the companies using Chrome devices include Coca-Cola, Toyota, Charles Schwab, Netflix and Chapter Health Systems.
Charles Schwab deploys Chromebooks to launch investment advisory service
Charles Schwab deployed Chromebooks to power a new service called Schwab Intelligent Portfolios. The service, which uses sophisticated computer algorithms to help clients invest smarter was launched in hundreds of branches nationwide.
To enhance customer experiences, the company required a computing solution that comes with an intuitive interface. This was aimed at providing a platform for educating clients on the benefits of the new service and enabling easy sign-up. IT decision makers at Charles Schwab selected Chromebooks after testing a number of tablets and laptop devices.
The Chrome devices were a good fit thanks to their robust security, flexibility, reliability, easy deployment and simplified device management. More than 1,000 Chromebooks were deployed in less than two months with the help of an approved Google reseller. There was no need for the in-house IT team to perform any software installation or configuration directly on the devices. The solution works right out of the box.
Chrome device management provides a simple way to activate the public session mode on all devices. Charles Schwab opted for the public session mode to allow multiple clients to use the same device securely, without signing in. Its IT staff spends less than 10 hours per week managing up to 1,700 devices deployed in various branches. Read more about the rapid deployment of devices by Schwab at BetaNews
Netflix delivers great customer service using Chrome devices
With over 65 million customers, Netflix understands the need for efficient call centers. The company relies on cloud-based systems to power its growing customer service center in Salt Lake City. Video streaming customers often contact support services to seek assistance on how to troubleshoot issues or require more information about monthly plans.
With the deployment of Chromebooks and Chromeboxes, Netflix is now able to focus on helping customers than spending too much time managing devices and software from different vendors. As a result, the company says it has managed to discard the traditional call center model. It is planning to add new reps, something that was being impeded by legacy systems.
Legacy hardware lacked the flexibility needed to keep call centers running smoothly. Previously, Netflix had to reconfigure devices when bringing in new workstations. This meant keeping a standby row of workstations to prepare for any system malfunctions. Hence, the call center floor was always filled with extra hardware than required on a day-to-day basis. The approach cost the company money, increased IT staff time and took up space. Google's got more on this Chrome deployment Case Study on their Blog.
Chapters Health System streamlines workflow using Chromebooks
Chapters Health System is making the most of Chromebook's reliability and simplicity to help caregivers focus on caring for patients. The organization provides palliative, hospice and post-acute care to patients. It virtualized business and clinical software applications to support its mobile nurses and caregivers.
The employees are given access to the apps via Citrix's XenApp. In addition, the organization replaced legacy hardware with Chromebooks. Traditional computing devices were bulky and caused boot-up delays. New machines required time-consuming configuration. This was slowing down and frustrating caregivers.
Chapters Health System selected Chromebooks after giving its staff an opportunity to evaluate various product options, including an Apple iPad, an HP Chromebook 14 for Business and a traditional Windows notebook. Ninety-two out of 139 caregivers voted for the Chromebook based on a variety of factors. These include speed, ease of use, performance, battery life and form factor. Samsung powers healthcare IT and the chromebooks used in this innovative project. Read more on Samsung Insights Blog.
Chrome Devices are Multi-Purpose for a Multi-Cloud World.
Chrome Devices are versatile. They can literally shape shift from a secure laptop computer mode to a digital kiosk sign that's deployed into the wild. Chrome Device management is the key, allowing you to pre-configure devices for any line of business or use case. Simply drag and drop a device from one OU to another and the device is wiped and repurposed. Simply Awesome.