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Apps Admins for Google Apps:  Are Your Users Enrolled in Login Challenges?


A key part of being an Apps Admin is knowing all there is to know about Google Apps System Access and Authentication. These two topics are closely-interrelated, and in this post we'll be discussing Login challenges and how they differ from 2SV, or 2-Step Verification.

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IHS Infonetics sees Productivity gains with integrated communications in this white paper


Here at Coolhead Tech, we like to cover the latest and greatest in cloud and workplace technology advancements. Today, this means we'll be sharing a whitepaper with you, from our friends at IHS Infonetics. This whitepaper discusses how businesses manage to improve their productivity with cloud-based applications and unified communications. We'll discuss three key points from the whitepaper in this blog post, and if they interest you, we'll link to the full whitepaper at the end so you can dive in.

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Austin Doesn't Have Uber or Lyft - Use These Apps Instead. #MES16

Austin is a very tech savvy town and everybody loves a new app, but Austin voters sacked Uber and Lyft. Here are some great alternatives in addition to Capital Metro, our bus system and various bike and car rental programs it's easy to get around in Austin (with a little patience for traffic.)

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An Apps Admin for Hubspot is Like Having a Personal Trainer for Your Portal.


When we're trying to get in shape, personal trainers save us from our greatest adversary: ourselves. 

In a similar way, having apps administration prevents your Hubspot efforts from falling into neglect, disorder, and general flabbiness. Apps admin is the personal trainer of your Hubspot-centric marketing, and it can make a wonderful difference. 

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Ask These Three Questions to Select the Right Cloud Contact Center Solution.


Every progressive company utilizing contact centers accepts that a cloud-based capability is the way to go in today’s hyper-competitive environment. However, that is like saying you need a smartphone to stay on top of things. The essential success factors if you are considering a cloud contact center solution is determining which potential partner can and will back up its marketing claims, and which center matches your specific requirements.

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Do you enforce 2SV for end users? For Admins?


Here at Coolhead Tech, we like to cover all of the most important features in Google Apps. Recently, 2SV is seeing a surge in popularity, especially for businesses and workplaces using cloud-based solutions like Google Apps. In this article, we'll be discussing 2SV: what it is, how you can benefit from it, and who it should be enforced on.

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3 Excellent Restaurants Fairly Close to The JW in Downtown Austin.


Austin is a top-rated city for foodies! Great food is all a short stroll from your room at the JW Marriott. These are some excellent casual restaurants with that decidedly Texas flair and they all have full bars...

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New Connected Workspace White Paper on Ringcentral for Google


Communication brings together the skills and knowledge of various people, allowing us to accomplish feats that would otherwise be impossible. Telephone networks have been fueling our ability to communicate with one another for over a century, and the digital revolution in networking technology capability has granted us the ability to send messages filled with audio, video, text, and other complex data formats in the blink of an eye.

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Disaster Recovery and Business Continuity for Contact Centers


People don't talk enough about disaster recovery in a Contact Center. Now, don't take this the wrong way: cloud or not, there's plenty of business continuity solutions available for these centers, and businesses everywhere take advantage of them. However, there's plenty who do not, and a strong disaster recovery solution is one of many things offered by a cloud-based Contact Center.

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