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Disaster Recovery and Business Continuity for Contact Centers

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People don't talk enough about disaster recovery in a Contact Center. Now, don't take this the wrong way: cloud or not, there's plenty of business continuity solutions available for these centers, and businesses everywhere take advantage of them. However, there's plenty who do not, and a strong disaster recovery solution is one of many things offered by a cloud-based Contact Center.

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Three Hubspot apps and plugins to Setup at the Get-Go:

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No doubt you've seen numerous HubSpot vs. WordPress arguments when it comes to finding the right website platform. When you visit HubSpot directly, you'll find that it has more advantages, though it all depends on what you really need for your business. 

 

You also have various plug-ins available to help make your business run more efficiently. This runs from using a unique sales tool, enabling Chrome, to having a general HubSpot app for easy use on any mobile device.

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Google Apps Admins: Do you Disable IMAP/POP access?

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As a Google Apps Admin, you should be aware of securing Gmail admin settings. There's an unfortunately large number of Apps Admins who may not think to disable certain features in their options, features that could potentially leave them and their business vulnerable to security breaches. In this blog post, we'll discuss securing your Gmail communications by disabling IMAP and POP access for your domain.

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RingCentral brings a suite of Enterprise Apps to Cloud PBX.

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Forget about traditional PBX, the future of business communications is here with us! Enterprise communication is being influenced by various trends, many of which originate from the Generation Y segment of the consumer market, that are revolutionizing the way companies do business.

For businesses, there is a greater need for real-time communication and execution of business decisions in order to stay ahead of the curve and crush competition. All these rely on one particular component of business: Communication.

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The Newest Google App for Work benefits mid-sized Enterprises

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Having applications designed to make the work of doing work simpler and easier is one of the greatest advantages of the 21st century, but one digit falling out of place in the horde of information flowing in and out of modern companies can unleash devastation that costs people their livelihoods. More likely, lost or misplaced data that is difficult to use can result in untold man hours being lost to unnecessary digital forensics - a cost that small-to-medium businesses (SMBs) cannot afford. Luckily, Google has been working on a solution tailored to their needs.

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New Security White Paper Discusses Best Practices In Contact Center Management

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Here at Coolhead Tech, we cover a lot about cloud-based solutions such as RingCentral or Google Apps. Today, we'll be discussing the former, in the form of best security practices for hosted contact centers. Let's begin.

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Apps Admins for Google: Do you have the Google Apps OAuth domain key enabled?

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Here at Coolhead Tech, we cover a lot of topics around Google Apps and being an Apps Admin. In this post, we'll be discussing the Google Apps OAuth domain key, another important topic for Google Apps System Access and Authentication.

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RingCentral Updates for July 2016

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Here at Coolhead Tech, we specialize in covering the latest in cloud applications for businesses and schools. Today, we'll be covering all the latest updates for RingCentral, one of the most prominent cloud VoIP/PBX solutions available on the market today.

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5 great places for Brunch in Austin

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Brunch is a meal that exists between worlds. It's too late and relaxed to be breakfast, too early and essential for lunch. As ethereal as the astral plane, brunch helps us relax and reset. It's one last hurrah before the week starts. In Austin, the simple migas is a fixture, with black beans, eggs and tortillas, and it's delicious. But there's more out there than just eggs. Even when it's just eggs, there's something more. Often locally sourced and sustainable, the passion and the dedication of each chef in each restaurant shines through in a big way.

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