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Achieve Call Center Harmony with Universal Queue

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The queue is one of the most important parts of any call center. A properly configured queue allows your to organize your callers by need, department, severity, and if needed can direct customers to specific employees. Changes in technology have also added emails and chat as viable means of contact. Part of a properly organized queue is the ability to handle customer communication from all these various sources. With RingCentral Contact Center’s Universal Queue you can easily organize all means for customer contact.

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Apps Admins:  Here's How to Save Money on G Suite Licenses for at Least Another Year.


Whether you are considering a migration to G Suite or a long time customer of Google Cloud, here's how you can save money on G Suite Licensing.   Having consulted to thousands of companies on G Suite we've found most companies with 10 or more users can reduce their G-Suite costs by up to 20%.     

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UCaaS in the Enterprise: Comparing Dialpad and Ringcentral for Google for Midsize Enterprise

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The world of communications is a complicated one. Each business needs to be prepared to choose software products that will effectively support and enhance their company, and that means carefully evaluating each option on the market.

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Everything a CIO Needs to Know About G Suite Enterprise

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G Suite Enterprise is a premium offering from Google Cloud that enables teams to collaborate and innovate faster from any location, in real-time.    It provides access to advanced controls and capabilities. Visibility and control are key aspects in today's business environment. Google's premier office suite meets these requirements with ease and can help lift and shift an enterprise to new heights in The Cloud.

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Accessing Windows, Linux and Custom Enterprise Apps on Chrome Devices.

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Chromebooks can connect users to software built for other operating systems, such as Linux and Windows. However, extending the reach beyond web apps may require a subscription to services or additional hardware.

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WeWork Creator Awards in Austin Last Night: Here's What Happened

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The WeWork Creator Awards event held last night at ACL Live in Austin were truly an awesome function that raised a glass to big ideas. The awards are part of a series of competitions open to applicants from around the world, including Austin - startups. Regional events are held in London, Tel Aviv, Mexico City, Washington, DC and Austin, TX, among others.

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Deploying RingCentral: What the Process Looks Like for a Midsize Enterprise

As the Chief Information Officer for your company or enterprise, it's up to you to implement the most efficient, and productive pieces of technology to keep your organisation running smoothly. Without your input, you could find that the innovative side of your business starts to slow to a halt, or is unable to perform as it should.

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Coolhead Tech Announces Expansion into Multi-Cloud Marketplaces For Google Apps Admins

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On Wednesday, Coolhead Tech, a former Google for Work Premier Partner and current independent Cloud Consultancy,  in conjunction with RingCentral, will host an Austin-style product launch with local food, drink and an Elvis Tribute Show for G Suite Apps Admins and IT companies considering migrating to the Cloud.  

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What do the New RingCentral Google Integrations Mean for G Suite Admins?

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Leading Comms company "RingCentral" has long been recognized for their commitment to deliver exceptional unified communications on an enterprise level, especially to Google Cloud customers. In an attempt to make communication and collaboration simpler for the modern, mobile workforce, RingCentral have recently introduced new integrations with G-Suite, strengthening their integration portfolio with time-saving features to boost productivity, and streamline teamwork.

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