Google Cloud Apps Admins

Here's Why you Should Consider Deploying Chrome Device Kiosks

Written by Joey Allen (GCP Apps Admin) | July 16, 2017

Chrome devices offer a rich user experience that is different from traditional computers. They boot significantly faster, provide an exceptionally secure operating system and receive regular automatic updates. The overall experience is fluid, robust and untainted by the hassles associated with ordinary PCs. These benefits also apply to Chrome kiosks.

 

Chrome's Built-in kiosk mode

While traditional computers require costly kiosk programs and elaborate configuration, Chrome devices come with a built-in kiosk mode that is controlled via the management console. The devices can work in single-application kiosk mode or public sessions.

The former turns the units into a single-application kiosk that restricts user access to specific apps and the browser. This mode can be useful when deployed as a customer-facing app. For instance, checking out books at a library or guests at a hotel. Additionally, the mode could be deployed as part of a digital signage for running in-store promotions. Customers can interact with the screen to take advantage of special promotions.

The mode is also a practical option in employee scenarios. Devices can be set up to allow personnel to access schedules, memorandums and other in-house content. On the warehouse floor, the single-application kiosk mode could display an inventory app.

The public session mode, on the other hand, is designed to provide a customizable internet kiosk. It allows users to access specific apps and browse the internet. This option is ideal for deployment in internet cafes, university labs and business centers. The kiosk is programmed to erase all data and return to its original state once a user signs out. This is aimed at ensuring privacy.

 

Shared single-use devices for guests and customers

It is common for organizations using Chrome devices as kiosks to appreciate the business productivity benefits associated with the deployment. They credit the devices for enhancing user experience through reliability, user friendliness and intuitiveness. According to a survey conducted by the IDC, organizations said these qualities generate favorable operational and business outcomes.

 

Some of the key benefits of deploying the kiosks include:

  • Increased customer satisfaction
  • Boosting the bottom line through higher sales volume.
  • Ease of use for customers
  • Affordable solution – the devices cost less than traditional computers
  • Versatile - Chrome devices can support an extensive array of use cases
  • Superb performance – Chrome kiosks provide reliable uptime and overall performance, thus preventing customer frustration
  • Increased ROI – the applications reduce transaction friction while boosting spend-per-visit

 

Single-purpose devices for use by employees

Single-application kiosks are well-suited to different types of fields, including shift workers, hospitality staff and caregivers. They provide a number of key operational benefits like cost-effective computing, unmatched uptime and flexibility.

Shift workers are increasingly leveraging computing technology to access business processes. Chrome devices support wide-ranging use cases to meet workers needs. In the retail sector, the devices enable access to web-based apps. In addition, workers conduct back-room functions and undergo in-house training.

IT staff productivity gains from Deploying More Devices?

The Chrome management console plays a key role when it comes to achieving efficiencies with deployed devices. It allows the installation, configuration and customization of kiosks in terms of network preferences, user settings, user access and more. These efficiencies are particularly important to entities deploying the devices at multiple locations.

One key benefit of Chrome device kiosks is the simplicity of management. In addition, they experience fewer technical issues, such as re-imaging, unscheduled downtime and lost files.

They make it easier for organizations to reduce IT staff time during installation and device management phases. As a result, the technicians can focus on other critical tasks, such as development projects for internal applications. This is not the case with traditional PCs that require more IT staff time.

 

Chrome Devices are Dam Secure from the start

A high level of security built into the operating system is central to the appeal and practicality of any Chrome device. This also applies to devices used in kiosk mode. Traditional computers generally rely on aftermarket apps for bolstering security. Chrome's security apparatus works out of the box.

Some of the key security parameters used to secure the Chrome OS include protected cache user data, sandboxing, automatic updates and verified boot. Updates are only downloaded over secure sockets layer (SSL). Meanwhile, verified boot is designed to check the integrity of system resources during start up. This ensures that no malware is active in the system. If an infection is detected, the system is healed before signing in.