Google Cloud Apps Admins

Known Issues: 3 Problems with Google Drive.

Written by Christopher Alghini (Senior Cloud Strategist) | November 4, 2013

Google aims to provide the best work solutions for you. With Google Drive you are able to store what you need in one central place. This includes all your documents, or even your music files, photographs, or video files. This is otherwise referred to as cloud storage. 

In addition Google Drive has the extra benefit of synchronizing between your devices, bringing synergy between your mobile devices and the computers you make use of. As a result, you only need to make updates on the one medium in order for it to show everywhere else. Google Drive also allows file sharing and gives the ability to do collaborative editing.

With all the wonderful features, Google is aware that some people are experiencing hiccups in certain areas. Not only are they aware, but they are actively working on improving your experience, and removing any and all glitches that stands in the way of complete product satisfaction.

The submission of templates

An area that is receiving keen attention from Google is the templates that you submit in your domain gallery. There may be times when you submit the template to the gallery, however it may not get listed under “My Templates” neither will it appear in public templates. You may even try to resubmit the document as a new template, but the message would appear that the template already exists.  

As a norm, the process to submit templates are as follows:

Click on “Choose from your Google Docs” and decide which template you want and then click “Select”. Type in the description you would like then select the categories for the template as well as the language. Click on “Submit template”.

It may take a few minutes, but your template will be within the domain tab as well as the “My Templates” tab. Your Google profile name will appear next to the template when you submit the template to the public gallery. The name can be changed by clicking “Edit profile” when you log onto your Google account.

It’s important that you are aware of the fact that there is a maximum amount of templates that can be submitted daily. You will receive an error message when this limit is reached.

In the event that you cannot locate the template, then you can create a copy of the document and have the visibility setting changed to “People at <your domain> can find and access” or you can select a more public option. You will then be able to submit the copy you created to the gallery.

Embedded PDF fonts Needed for proper rendering 

Another focal point is the correct rendering of uploaded PDF files. A known occurrence is that non-embedded fonts are dropped during the upload process in Google Drive. This applies to non-English PDF files that have non-embedded fonts and the result is files that have not rendered as it should have. As a solution to this matter, you can ensure that you embed the required fonts before loading the PDF file in Google Drive.


One of the ways to embed fonts is through Adobe Acrobat. Within the program you can select the file and go to the document properties. You can click on “Fonts” in the tab which allow you to look for fonts that do not have the wording “Embedded Subset” behind it.

In order to embed these fonts you need to select “File Print” and then you can select Adobe PDF.

Click on “Properties” and then choose “Adobe PDF” setting. Lastly you can click on “Edit” then on “Fonts”, before clicking on the “Embed all fonts” option at the top.

The fonts you need should be on the “Font Source” list and not the “Never Embed” list. If it’s not on the “Font Source” list, then you can search on the internet or another computer. The font file can then be copied to C:\Windows\Fonts before you can do the font search again.

Once you’ve completed the configuration, then your file should be ready and you have all the fonts embedded.

Transferring Document Ownership

Google Drive has three types of users when it comes to document. There is the document owner, then there is the editor, and lastly there is a viewer. Although it is possible for documents to have many different editors and viewers, there is only one owner allowed at any given time. The program is set so that the person who created the document is also automatically marked as the owner of the document. However, ownership can be transferred from that user to another.

A concern may arise when you receive a notification that the transfer failed on all or some of the documents when you use the Document Ownership Transfer Tool. The best course of action is to wait a few hours and then retry the tool.

Is your company experiencing problems with Google apps for Business?  Contact Coolhead Tech for Google Apps Service and Support.