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Does Google Apps Lack Strong Enterprise Support?

Edward Hanapole, CIO of test prep firm Kaplan was recently quoted saying that Google Apps was not well structured for Enterprise support yet.

It's difficult to compare the enterprise support structure needed for Google Apps compared to traditional software/hardware combos such as MS Office on a PC. With Google Apps there is simply less need for the legacy IT support infrastructure that has driven our IT budgets through the roof and makes Google Apps a value proposition that can't be overlooked.  

So far, when we've needed them, our experience with Google Enterprise Support has been limited but fine. How about your company?  Have you needed to contact or call Tech support for Google Apps?  How was your experience?

Google Apps Lacks Strong Enterprise Support, Says CIO - The CIO Report - WSJ:

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The Good Cloudkeeping Seal of Security Approval: Google Apps earn ISO 27001 certification

Security is a big reason a log of companies move to the cloud.  It's also a big obstacle.  Google is one of the most proactive companies when it comes to security and ISO certification is another reason Google Apps for Business is the way to work in the future, today.  Google Apps win ISO 27001 certification • The Register

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The Story of Send

Take a journey through Google’s data centers by following an email along its path. 

Part of Google's Green marketing website this animation walks through the path of an email with detailed stops along the way to learn about initiatives in energy savings, minimizing environmental impact and renewable energy.
The Story of Send

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Google apps certification webinar. My view

Do I have the best seat in the house or what? Watching google apps webinar from our Hangout room

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Oh oh here they come: Hall & Oats on Google Apps: She's a Mangobbler

Here's a tune sure to get you humming about Google Apps all week.  How does your small business rock the apps with realtime collaboration? 

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Google's Penguin Freezing Out Small Business Searches - CNBC

This is a ridiculous article about recent Google SEO changes and the impact on small business websites.  If you develop your website like your local small business, it should be honest, straightforward and geared towards your customers.  These three things is how your local small business can succeed online and get Top 10 search engine rankings.  Google's Penguin Freezing Out Small Business Searches - US Business News - CNBC:

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How Google is growing up into a real IT company - Cloud Computing News

You can see the evidence of Google’s maturity in recent product launches such as Google Drive and BigQuery. They’re not half-baked computer science projects in the guise of applications, but fully baked products that have undergone lots of internal scrutiny.

How Google is growing up into a real IT company — Cloud Computing News

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