Google Cloud Apps Admins

The 5 Types of Google Apps Admins

Written by Joey Allen (GCP Apps Admin) | November 18, 2013

The need to bring any business up to date with new technology is vital and Google's cloud collaboration working environment is the best due to a number of benefits. Google products promote interaction and collaboration. They understand mobile and their technology is web-based and cloud-based. Businesses move to Google to embrace the digital world; and mobility and release the creativity and collaboration that everyone wants to experience.Google Apps has come a long way. In all, it is of vital importance to understand the levels of support that comes with Google applications. So what are these levels of support administration? First and foremost, all Google administrators have log-in privileges; which make them better positioned to know what communication and relating style is most beneficial to their growth and development. But there are also some specific types of administrators—with well-defined administrator responsibilities—that can serve as useful guidelines to steer a business in the right direction.

Pre-defined Google Apps Administrators

A Google Apps domain provides administrators the ability to assign users permissions to manage different aspects of the domain. This is useful for delegating responsibility. There are five system roles pre-defined, but Google Apps offers the flexibility of creating custom roles to define specific privileges.

Super administrator:

All Google Apps Admins are super, but the "Super Admin" in Google Apps provides complete access to the Google Apps Admin panel and can perform all administrative actions. Only super administrators can modify user settings for another administrator. They can also create, modify, and delete administrators, and manage Google Groups.

Groups Administrator

A Google Apps Groups Admin creates and manages Google Groups. A Google Groups Administrator has full access to the Group’s page and can view across to the list of user accounts. The Google Groups for Business service comes in handy to enhance messaging and collaboration among users. With this service, users can:

  • Manage their group’s memberships and can tailor email communications to their needs, without having to make requests to IT department.
  • Create their own groups so they can further customize their communications.

The role of the Google Groups Administrators is to give this privilege to users and be able to revoke it at anytime. A Google Groups admin can let users create their own groups to control who can join, send messages, invite members, view members, and view discussion archives..

User Management Administrator

User Management Admins have full access to all user operations performed on users who are not administrators. The User Management Administrator resets passwords, monitors service, and manages user accounts, user groups, and service requests.

Help Desk Administrator

Help Desk Admins take care of support issues that require access to user information and the ability to reset passwords. The Help Desk Administrator can view access to user account information. This Google Apps Admin also has the ability to reset passwords for non-administrators.

Services Administrator

The Services Admin is the administrator to manage Google Apps services with the ability to add or remove services. This Admin has full access to the settings page and all sub-sections. A Google Apps Service Administrator can determine which Google Apps services to enable for users. The core Google Apps services include Gmail. Calendar, Drive, and Contacts. The non-core services, such as Google+, Google Voice, Picasa, web albums, blogger, and adwords. The administrator controls user access to various types of Google services, including:

  • Google Apps for Business, including enterprise versions of Gmail, Calendar, Drive, and more.
  • Apps available from the Google Apps Marketplace.
  • Other Google services including Blogger, YouTube, and more.

The suite of Google applications that brings together essential services to help a business is a hosted service that lets businesses, schools, and institutions use a variety of Google products—including Email, Google Docs, Google Calendar, and Google Talk.  Google Apps stands on the cutting edge of web-hosted email and collaboration suites for businesses, and is a bold pioneer in the wild frontier of enterprise cloud computing. Google Apps offers the possibilities for employees in organizations to communicate with video conferencing, to share and co-edit documents in real time and to exchange ideas in internal online communities. C-level executives and IT/email managers and administrative assistants are excited about the real time capabilities in the suite’s Docs office productivity apps as well as the new Hangouts UC tool in the Google+ consumer social networking app. The Hangouts replaced several Google audio, video and IM tools—including Chat, Talk, and Google + Messenger—consolidating and improving their functions.

As it turns out, a Google administrator often embodies more than one of these accessibility profiles. It is about administration dexterity—having administrators who know when to push, when to caution, when to administrate and when to inspire.