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An Introduction to RingCentral's Amazing Cloud Call Center

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An Introduction to RingCentral's Amazing Cloud Call Center

In the modern business world ‘The Cloud’ has become one of the most common terms for the ever expanding use of cloud based data and storage systems. Some advantages of the cloud include removing centralized databases, increasing accessibility, and eliminating data silos just to name a few. However, cloud based services can also be used as the backbone of your call and contact center. By replacing traditional phone technology you gain several advantages which are detailed below.

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WATCH: 1 Minute video: secure, mobile communications for entire team

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WATCH: 1 Minute video: secure, mobile communications for entire team

Communication is an aid used in our daily activity, either personal or business undertaking. In a business enterprise, valuable communication is essential for the day-to-day operations within a company as it can also influence transactions and profitability.  With out-of-doors business communication, the internal and external framework for a company can cross diverse challenges that will ultimately lead to its failure

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Discover how Mid-market companies receive big productivity Gains with RingCentral for Google.

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Discover how Mid-market companies receive big productivity Gains with RingCentral for Google.

Here at Coolhead Tech, we focus on the latest innovations in cloud computing for businesses and education. Because of this, we're partners with both Google Apps for Work and RingCentral, In this article, we'll discuss RingCentral for Google, and how that can benefit you.

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Use Google Apps to Call, Text,Meet and Fax [Demo on Demand]

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Use Google Apps to Call, Text,Meet and Fax [Demo on Demand]

RingCentral for Google brings a suite of new communication features to Google Apps. Google Apps and the cloud have taken the world of business by storm, but even the capabilities of Gmail and Hangouts haven't been able to subsititute an office PBX system. RingCentral's new Google Apps implementation fixes that issue, and in this post we're going to explain how.

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Total Economic Impact of Adopting a Cloud Business Phone System

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Total Economic Impact of Adopting a Cloud Business Phone System

Modern businesses are always looking to streamline their work process while at the same time reducing company expense. Day to day operating costs can use up a good deal of a company’s operating capital on a yearly basis. One area that can be quite expensive and easily overlooked is the phone system. Many businesses still operate using traditional PBX systems a technology that traces its roots to the 1960s. 

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IHS Infonetics sees Productivity gains with integrated communications in this white paper

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IHS Infonetics sees Productivity gains with integrated communications in this white paper

Here at Coolhead Tech, we like to cover the latest and greatest in cloud and workplace technology advancements. Today, this means we'll be sharing a whitepaper with you, from our friends at IHS Infonetics. This whitepaper discusses how businesses manage to improve their productivity with cloud-based applications and unified communications. We'll discuss three key points from the whitepaper in this blog post, and if they interest you, we'll link to the full whitepaper at the end so you can dive in.

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Ask These Three Questions to Select the Right Cloud Contact Center Solution.

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Ask These Three Questions to Select the Right Cloud Contact Center Solution.

Every progressive company utilizing contact centers accepts that a cloud-based capability is the way to go in today’s hyper-competitive environment. However, that is like saying you need a smartphone to stay on top of things. The essential success factors if you are considering a cloud contact center solution is determining which potential partner can and will back up its marketing claims, and which center matches your specific requirements.

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