<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=986590804759414&amp;ev=PageView&amp;noscript=1">

Ringcentral Contact Center Propels the Customer Experience with HQ Speech Analytics

monitor-customer-service-speech-analytics.jpeg

Advanced speech analytics provide a cost-effective option when it comes to intelligence tools for contact centers. The product makes it easy to increase customer satisfaction and maximize agent efficiency. It is undoubtedly a game-changer designed to suit the needs of both small and large contact centers. The solution eliminates the need to hire specialists or deploy expensive hardware. The analytic data is delivered through a cloud-based solution

Read More

 

 

Ringcentral Contact Center's Automatic Call Distributor is a Crowd Pleaser

RingCentral is one of the best VoIP providers for enterprises. With its numerous features, RingCentral has provided cloud business communications solutions for over 10 years. The company's cloud unified system has helped businesses stay connected to customers through voice, text, and video conferencing. Integrated with RingCentral Office, the contact center solution is an app with the flexibility and speed for communication inside and outside the organization.

Read More

 

 

Uniting a Global Workforce with Unified Communications and Collaboration

peanut-butter-in-my-chocolate.png

Unified Communications is a wonderful thing.    Unified Communications and Collaboration is even better.   It's like getting peanut butter in your chocolate.  Or Chocolate in your Peanut Butter.    It's about bringing people together to connect over work-based projects and professional concerns. However, there's more to being truly integrated into a workforce, than simple communication. Though communication is crucial, Unified Communication and Collaboration is better. By integrating collaboration capabilities and productivity solutions into a comprehensive UC suite, customers can improve their workflows and deliver better business outcomes. 

Read More

 

 

Recommended for Apps Admins: Ringcentral Live Reports

RingCentral Live Reports is designed to empower administrators with the ability to anticipate and diagnose any potential issues that could impact users. Customer interactions can be tracked in real-time to ensure that service standards remain high. The product is offered as part of the RingCentral Office and not a standalone.

Read More

 

 

Here's Why Ringcentral's Mobile App Rocks our G Suite.

ringcentral-for-google-mobile.png

RingCenteral’s G suite plug-in allows you to easily access their Cloud PBX platform from within Gmail, Docs and Drive but they also offer a standalone mobile app for Android and Apple devices. This allows you to access RingCenteral’s many features from your own smart devices. Here is a brief overview of the app and the features it offers.

Read More

 

 

RingCentral Security and Privacy: Vetted by Telecoms, Trusted by Enterprise.

ringcentral-data-security.jpeg

RingCentral offers award-winning communications solutions designed to help companies boost efficiency in a flexible, cost-effective manner. It achieves this objective while meeting industry best practices relating to security and privacy controls. The RingCentral for Google offering also leverages G Suite's robust security to protect sensitive data.

Read More

 

 

Attend our July RingCentral Demo Day Online and learn about Unified Communications for G Suite Businesses.

Here at Coolhead Tech, our Google Apps Admins focus on the latest innovations in cloud computing for businesses and education.   When it comes to Unified Communications for Mid-market and enterprise customers we recommend RingCentral for Google and we'll show you why in this upcoming live demo on July 27.

Read More

 

 

Ringcentral Office: Google Edition Features, Pricing and Analyst Comment.

ringcentral-office-g-suite-edition.png

RingCentral is one of the most prominent cloud phone system vendors in the world. The entity is recognized as a Gartner Magic Quadrant leader and trusted by over 350,000 enterprise customers. It offers a communications solution that integrates with G Suite apps, which is used by many businesses daily to boost productivity and collaboration.

Read More

 

 

Achieve Call Center Harmony with Universal Queue

incontact-ringcentral-contact-center.png

The queue is one of the most important parts of any call center. A properly configured queue allows your to organize your callers by need, department, severity, and if needed can direct customers to specific employees. Changes in technology have also added emails and chat as viable means of contact. Part of a properly organized queue is the ability to handle customer communication from all these various sources. With RingCentral Contact Center’s Universal Queue you can easily organize all means for customer contact.

Read More

 

 

   All posts