Aragon Research, one of the leading IT research companies in the Unified Communication and Collaboration marketplace, recently announced their long-awaited Research Globe for 2018. The "Globe" is very similar to the Gartner Magic Quadrant, as it separates significant providers in the UC&C space into different sections depending on their performance and international reach.
Enterprise communications have transformed drastically in recent years. We've moved from the point of having to install on-premise PBXs and clumsy on-prem VoIP systems into our office environments, to being able to access all the UC&C technology we need on demand through UCaaS providers like RingCentral and 8x8.
Introducing the brand-new mid-market and enterprise UC solution from revolutionary communications, collaboration and cloud leaders, 8x8. The brand-new 'X-Series' is a next-generation system packed full of intelligent enterprise features designed to boost engagement within employee and customer interactions.
In today's agile environment, it's safe to say that communication is key. Almost every business is looking for the best way to manage their online assets with tools, communication strategies, and flexible cloud-based storage. The rise of new technology has meant that organizations now have access to all kinds of new resources to boost their performance but choosing the right vendor to work with can be the difference between failure and success for many.
Advanced speech analytics provide a cost-effective option when it comes to intelligence tools for contact centers. The product makes it easy to increase customer satisfaction and maximize agent efficiency. It is undoubtedly a game-changer designed to suit the needs of both small and large contact centers. The solution eliminates the need to hire specialists or deploy expensive hardware. The analytic data is delivered through a cloud-based solution
RingCentral is one of the best VoIP providers for enterprises. With its numerous features, RingCentral has provided cloud business communications solutions for over 10 years. The company's cloud unified system has helped businesses stay connected to customers through voice, text, and video conferencing. Integrated with RingCentral Office, the contact center solution is an app with the flexibility and speed for communication inside and outside the organization.
Unified Communications is a wonderful thing. Unified Communications and Collaboration is even better. It's like getting peanut butter in your chocolate. Or Chocolate in your Peanut Butter. It's about bringing people together to connect over work-based projects and professional concerns. However, there's more to being truly integrated into a workforce, than simple communication. Though communication is crucial, Unified Communication and Collaboration is better. By integrating collaboration capabilities and productivity solutions into a comprehensive UC suite, customers can improve their workflows and deliver better business outcomes.
RingCentral Live Reports is designed to empower administrators with the ability to anticipate and diagnose any potential issues that could impact users. Customer interactions can be tracked in real-time to ensure that service standards remain high. The product is offered as part of the RingCentral Office and not a standalone.
RingCenteral’s G suite plug-in allows you to easily access their Cloud PBX platform from within Gmail, Docs and Drive but they also offer a standalone mobile app for Android and Apple devices. This allows you to access RingCenteral’s many features from your own smart devices. Here is a brief overview of the app and the features it offers.