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Founded in 1997, Insureon has 200 employees across three offices in Chicago, Dallas, and Denver. Before choosing the RingCentral cloud communications solution, Insureon had an unreliable on-premise PBX system with frequent outages because the infrastructure was not able to handle the inbound call traffic.
Call quality and ease of setup were additional issues with the PBX system. The IT staff decided it was time to switch to a cloud-based solution for simplicity in maintenance and upkeep.