From the execs to the workers, your enterprise has decided to Go Google. Now it is time to begin the process of training by creating a plan, creating a training site, and having users take training courses. End users need to have the skills to be effective in using GSuite Apps for Work.
In Google's change management guide, GSuite Apps rollout is divided into 3 phases:
Google provides specialized courses for each phase and audience. Using these resources you can go about training end users to use Google's products.
Training needs to follow a Who, What, When and How approach to adopting GSuite Apps. You have to ask the following questions:
These questions and considerations help you determine where you enterprise stands and what steps you need to take next. Analyze your user groups. Are there users who have never used Google? That group will likely need special training.
For example, IT, Communications, and Help Desk workers will utilize different features of GSuite Apps. Google provides a series of training courses to be taken during each phase. They focus on the set of Google products end users will use the most:
In the Early Adopters phase, the training plan and implementations that began during the previous Core IT phase is expanded. The foundation you created (training sites, planning) will help a greater set of users.
Some of the courses mentioned in the Core IT phase (GSuite Apps for Administrative Assistants, GSuite Apps for Executives, GSuite Apps for the Help Desk) will be delivered to applicable audiences.
During this phase, you should be careful to note the concerns, questions and feedback users may have about the training. You can utilize and reference that feedback for the Global Go-Live phase.
It's go time! By now, your communication and internal marketing strategies should have gotten the average end user informed and ready for the switch. The information collected during the first 2 phases will be put to use as you finalize and update the training materials you are using. In the final phase, you will be training a large swath of users.
At most, all users should have been taken the Gmail and Calendar Basics course. Because there is such a large group to work with, the following best practices will ensure a smoother transition:
By the time you get all users through training, your enterprise will be ready to go Google. The workers of your organization will be utilizing a powerful collaboration tool in all aspects of their daily work.