Modern businesses are always looking to streamline their work process while at the same time reducing company expense. Day to day operating costs can use up a good deal of a company’s operating capital on a yearly basis. One area that can be quite expensive and easily overlooked is the phone system. Many businesses still operate using traditional PBX systems a technology that traces its roots to the 1960s.
Here at Coolhead Tech, we like to cover the latest and greatest in cloud and workplace technology advancements. Today, this means we'll be sharing a whitepaper with you, from our friends at IHS Infonetics. This whitepaper discusses how businesses manage to improve their productivity with cloud-based applications and unified communications. We'll discuss three key points from the whitepaper in this blog post, and if they interest you, we'll link to the full whitepaper at the end so you can dive in.
Every progressive company utilizing contact centers accepts that a cloud-based capability is the way to go in today’s hyper-competitive environment. However, that is like saying you need a smartphone to stay on top of things. The essential success factors if you are considering a cloud contact center solution is determining which potential partner can and will back up its marketing claims, and which center matches your specific requirements.
Communication brings together the skills and knowledge of various people, allowing us to accomplish feats that would otherwise be impossible. Telephone networks have been fueling our ability to communicate with one another for over a century, and the digital revolution in networking technology capability has granted us the ability to send messages filled with audio, video, text, and other complex data formats in the blink of an eye.
People don't talk enough about disaster recovery in a Contact Center. Now, don't take this the wrong way: cloud or not, there's plenty of business continuity solutions available for these centers, and businesses everywhere take advantage of them. However, there's plenty who do not, and a strong disaster recovery solution is one of many things offered by a cloud-based Contact Center.
Forget about traditional PBX, the future of business communications is here with us! Enterprise communication is being influenced by various trends, many of which originate from the Generation Y segment of the consumer market, that are revolutionizing the way companies do business.
For businesses, there is a greater need for real-time communication and execution of business decisions in order to stay ahead of the curve and crush competition. All these rely on one particular component of business: Communication.
Here at Coolhead Tech, we cover a lot about cloud-based solutions such as RingCentral or Google Apps. Today, we'll be discussing the former, in the form of best security practices for hosted contact centers. Let's begin.
Here at Coolhead Tech, we specialize in covering the latest in cloud applications for businesses and schools. Today, we'll be covering all the latest updates for RingCentral, one of the most prominent cloud VoIP/PBX solutions available on the market today.
Private branch exchange (PBX) is defined as a private telephone network that allows businesses to share numerous outside lines for making external calls. The name comes from the way that the technology interacts with the public switched telephone network (PSTN). The term “private” is used because the network is separate from the PSTN, but it can connect to it. The word “branch” refers to how PBX relates to the PSTN; basically it is a branch off the main circuits. The label “exchange” is used to describe how connections are altered, which allows higher numbers of calls to be routed through fewer lines. Now businesses have a choice to make that could significantly impact their bottom line, and their efficiency. Its business phones decision time: cloud PBX vs traditional PBX.