RingCentral Office is currently the most popular solution available for Google Cloud business and enterprise customers that want to establish sturdy and reliable collaboration connections between offices, mobile and remote employees. Unlike standard PBX systems, RingCentral can be completely activated and managed online, eliminating the need for complex hardware.
So, now that you've made the decision to switch to RingCentral, what comes next? Here, we'll cover the basics any CIO will need to know when it comes to setting up and managing the RingCentral office solution for a client or company.
Before we dive into the technical side of things, it might be worth noting that RingCentral will work alongside CIOs and partners to make implementation a little easier. While you might be responsible for implementing the initial software, and preparing your support team to answer any questions, RingCentral is available to assist throughout the implementation process.
RingCentral offers the opportunity to purchase on-site assistance and a training solution that allows for assisted installation and a shared effort between the RingCentral business partner, Apps Admins and a Ringcentral specialist.
One of the most significant benefits of RingCentral is that it offers its customers and partners stable, reliable, and consistently high-quality solutions for voice.
The local network, however, is essential to optimizing that quality, because RingCentral works exclusively through the cloud. That means that all CIOs need to be sure that the organisation receiving RingCentral implementation has access to high-speed internet, up to date network switches, all with optimized configurations for VoIP.
Perhaps the most obvious initial component to test will be the internet connectivity. In the case of a business switching to Cloud PBX, there may be a need for additional bandwidth to help manage the voice dataflow.
RingCentral estimates that 84kb will be required for each concurrent call. A good rule of thumb to help calculate the right amount of concurrent calls for any typical installation is to half the total number of phones within the local network.
Of course, a successful Ringcentral implementation often requires more than just a consideration of internet connectivity and bandwidth.Here's what your team needs to do:
For those concerned about getting the best possible RingCentral experience, there are options available for assistance from Ringcentral.
We recommend that the network be fully tested to ensure that it is optimized. If call issues occur, then CIOs will need to gather information about the symptoms of each problem, which might include static, dropped calls, and choppy sound. Once a full evaluation has been done, RingCentral Partner Support can step in to help.
In cases that involve more than 100 G Suite users, RingCentral recommends that CIOs reach out to partners who can coordinate with Ringcentral for assistance during the implementation process. Although, ultimately, testing and implementing your equipment will require a consideration of the factors mentioned above, you might find that you have a little more trouble managing things, the bigger your network becomes.
With the help of a Ringcentral partner, CIOs can accurately address sound quality, and move onto the next steps of implementation for their business.
"RingCentral and Apps Admins help to support mid-size enterprise and larger-sized companies by offering a dedicated Ringcentral Project Manager to businesses with more than 50 G Suite user accounts. The project manager can be involved with all aspects of the RingCentral implementation process, offering ongoing support throughout the procedure."
During the "pre-sales" process, your RingCentral project manager can gather the appropriate data about bandwidth, and network equipment, as well as ensuring that all numbers are portable. Additionally, these experts can list any special third-party requests that may need to be addressed.
Though implementation procedures can vary from one CIO and business to the next, RingCentral outlines the general steps that are usually addressed for users with more than 100+ accounts.
These steps involve Data collection, including insight into:
RingCentral is a powerful solution for companies in search of cloud unified communication and collaboration services. With careful planning and deployment, RingCentral for Google can help take your business connections to the next level.
Coolhead’s Apps Admins can help determine if Ringcentral for Google is the right solution for your business and be your partner in deploying the service.