1. Please email: returns@CoolheadTech.com to request a refund and we will assign you a Return Authorization Number (RAN).
2. Mail your returned item to:
Returns Department: RAN _____
700 Lavaca Street, Suite 1400
Austin, TX 78701-3102
3. Include in your package a signed letter stating the reason for your return and the original receipt. Also, include all original packing materials, manuals and accessories. For proof of delivery, we recommend that you return items via FedEx or insured USPS. Return ExceptionsNonreturnable Items:
All items are subject to a 10% restocking fee, this will be deducted from your refund. Additionally, we do not refund the original shipping, handling and processing fees you paid regarding an order. ExchangesIf your item is in like new condition with all materials and accessories, you may exchange your item. You will not be subject to a restocking fee in this case, but you will be required to pay return shipping.